Industries · Case files
A case file is an asset too.
Not everything unique is a device. An inspection file, claim or project also has a number, a customer, a timeline and a next step.
Asset DOS-2026-0193
DOS-2026-0193
Damage claim
CustomerDelta Insurance
HandlerFred
StatusIn progress
Timeline
- Email from assessor linkedtoday
- Task: request repair quoteyesterday
- File openedOct 2
Case files: what onecloud.works does for you
Your own numbering
File numbers in your own format.
Email on the file
From your Microsoft 365 mailbox, without forwarding.
Tasks and follow-up
The follow-up agent shows what has gone quiet.
Customer looks along
The file's status in the customer portal.
How it flows
From first contact to invoice, on the same asset.
- 1
Intake
An email with the file number lands on the right file by itself.
- 2
Assign
A handler picks it up, with the history on one screen.
- 3
Follow up
Tasks as the next step, so no file goes quiet.
- 4
Close
Hours and costs on the file, billed to the customer.
Bring a serial number. We'll show you what happens.
In a demo we show onecloud.works with examples from your daily work: your kind of assets, your contracts and the way you work.