AI agents
Agents do the groundwork. You decide.
The agents in onecloud.works read along with your email, tickets, contracts and sales. They propose what needs to happen and you approve. Only once you trust them do you let them act on their own.
- TriageEmail from De Linde → new ticket on 21K-48812
- PurchasingSupplier invoice → purchase invoice €212.50
- ContractsC-1840 expiring → renew with new boiler
The agents and what they do
Sorts incoming email: fault, invoice, question or spam, and puts it in the right place.
Reads PDF invoices from email and prepares them as purchase invoices.
Advises on expiring contracts based on revenue, usage and payment behaviour.
Daily: missed calls, quiet leads, meetings without a next step.
Enriches new leads with company data and estimates their value.
On request, writes a note on a lead: profile, news, conversation openers.
Per deal the status, open commitments and risks.
Picks up a task a colleague hands over and proposes how to finish it.
Suggests a reply, visit, part or task on every ticket.
Flags when a request already came in before.
Three modes, set per agent.
A new agent first watches without doing anything. Then it makes suggestions you approve. Only when the suggestions are right do you set it to autonomous, within the rules you set.
- Shadow: suggestions only, nothing executed
- Assisted: you approve or reject each suggestion
- Autonomous: the agent acts within your rules
This week: 64 suggestions, 61 approved
Every action logged, every action reversible.
Every change shows which agent or workflow made it. If an agent gets it wrong, you undo the action. Agents are switched on or off per company.
- Who, what and when on every change
- Undo an agent's actions
- Agents on or off per company
A fault by email becomes a ticket in seconds.
The triage agent recognises the serial number, links the asset and proposes a ticket. One click and the ticket is ready to schedule.
- Serial number recognised
- Asset and contract linked
- A suggestion to approve
Good morning, the boiler in the basement of block B (serial 21K-48812) has been showing fault F28 since last night…
Frequently asked questions about the agents
Also part of it
Bring a serial number. We'll show you what happens.
In a demo we show onecloud.works with examples from your daily work: your kind of assets, your contracts and the way you work.